Mailing/Subscriber Lists

Last modified March 20, 2023

NOTE: An updated Mailing/Subscriber List(s) must be uploaded through the Publisher Dashboard for each new document that you would like a mailing deployed for and/or access granted to.

List Format

  • Text: tab-delimited (.txt/.tab) or Comma-separated (.csv) format (.txt tab-delimited files are preferred)
  • Excel files are not accepted
  • The filename may only include alphanumeric characters, dashes and underscores (no spaces or any special characters)
    • (Recommended) Include the document title or abbreviated title code
      • Document date, e.g. “202302” or “Feb2023″
    • (Recommended) List type, e.g. access_only_list, mailing_list, seed_list, etc..
    • For any list that included back document access, please add “includesBackDocuments” or just “BackDocuments” in the file name.
  • Single header line with no special characters
  • The column for email addresses needs to labeled ’email’ (with no spaces before or after the word).
  • (OPTIONAL) If any custom variables are being used in your Mailing Template, please make sure you label your column headings accordingly (first_name, account_number, etc.).
Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.