Last modified March 30, 2023
Videos should be produced and delivered in ways that ensure that all members of the audience can access their content. An accessible video includes captions, a transcript, and audio description and is delivered in an accessible media player.
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.
You can submit a request to us through the Request Help button located in the Publisher Dashboard
or call the support number: 800-609-8994
, option 3.
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.