November – Product Improvements, WCAG Updates

Web Accessibility Updates

If you missed the other emails we sent regarding web accessibility, just click on the link below.
Product Updates

If you have any questions about accessibility or recent changes in our platform, please feel free to reach out to your Customer Success Team. We are excited to talk about these changes and are eager to spread that enthusiasm on to our customers!  We will be sending out an official notice once we receive our WCAG AA letter of compliance.Improved Highlighting for Search Results

Based on publisher feedback we have improved our search highlighting to be more visible to readers. Search results are now highlighted in both Reading and Page views. The default highlight time in Page View has been increased, and can be adjusted based on publisher needs.

Link Highlights Improvement

The default link highlight time in Page View has been increased, and can be adjusted based on publisher needs.  

Interleave Ad Improvements

Publishers now have the ability to place interleaved ads (in the TOC) at the issue level. We’ve also built in better ad slot control, allowing publishers to choose interleaved start position and repeat ratio.

Table of Contents Improvements

We’ve adjusted to framework of the table of contents to accommodate various publisher formats and create a cleaner look.

Dashboard Enhancement for Multi-title Publishers
For publishers with many titles, we’ve cleaned up the dashboard and made it easier to navigate to a title.

Bug Fixes

Improved Pop-up and Click Tracking
Pop-up views and link clicks will now be tracked on the page the pop-up or link resides on, even from 2-page view.
Native Apps
App download improvements

Our Documentation Site has Changed!
Please don’t forget to update your bookmarks! The new documentation site can be found here:

HTTPS Reminder
As we previously reported, Google has begun an initiative to further secure web browsing by strongly encouraging all websites to move from HTTP to HTTPS. In October 2017, Chrome began showing a “Not Secure” warning in two additional situations: when users enter data on an HTTP page (such as a search bar), and on all HTTP pages visited in Incognito mode. In July 2018, Google stepped up that initiative by labeling all non secure websites.

What does this mean to you? If you have not already updated your digital edition to HTTPS, you may want to consider doing so.

Also, if your publication is locked down and requires an end user to log in through your website, you will want to be sure to update the digital edition links on your site to HTTPS.

Please click on the link below if you would like to opt in.
HTTPS Requests Click Here

Thank you for partnering with us, we appreciate your continued business and are here to help you succeed!

Your Customer Success Heroes

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.