The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps. You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 4.
Hours of Service: 7AM- 7PM EST – Monday through Friday
Phone: 800-609-8994, option 4
dashboard.gtxcel.com – Request Help form.
General Question/Requests – A Digital Specialist will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.