Uploading or Removing Files Overview

Last modified March 25, 2020

Disclaimer: Xerox customers, please refer to your contract as some of the processes listed in this document may not apply to your workflow.

Before uploading files, make sure you have created your issue. Files are uploaded to individual issues. 

1) Click “UPLOAD FILES” button on the desired issue

2) Verify you have selected the right title (publication) and issue

If needed, you can switch issues via the pull-down menus.

3) Select file category

When uploading new issue files make sure all pages are final before beginning conversion to avoid the need for page replacements (which are subject to additional fees and can delay publishing your issue).

Note: You can’t select “Page replacement” before you begin conversion, nor can you select “New issue files” after.

4) Select your files to upload

You can use control or shift +click, or control+A (all) to select multiple files for upload.

5) Add instructions

If applicable, include some instructions to help the GTxcel team process your uploaded files.

6) Start the upload

After you’ve verified your selections, click “START UPLOAD.”  Be sure to keep your browser window open until the upload completes.

Depending on the upload type, you may be prompted after the upload completes for more information:

New issue files:

Final issues files will start processing if you confirm by clicking, “YES, START CONVERSION”.

If you instead click “NO…”, you will have the option to upload more pages and click “BEGIN CONVERSION” later on your issue.

Note:  Before you select “BEGIN CONVERSION” you still have the opportunity to delete files after they are uploaded. Mailing list files:

Verify that the number of uploaded records is correct before proceeding.

What happens next?

Once you upload the final PDF files and select BEGIN CONVERSION the team at GTxcel are notified and will start processing the files. You will receive an email notice as well confirming your upload. The standard turnaround time is 3-5 business days until the staging link is ready.

You will also be able to view and your uploaded files in the issue detail view.

Removing Files

To remove files go into  the “View issue details” link, select the tab for the category you uploaded the file to, click on the file you would like to remove, and then select the “DELETE FILES” button in the bottom right corner.  Please be sure not to remove files that have already been processed by GTxcel.

Troubleshooting

If you are not able to view the uploader as pictured above, you may not have  Adobe® Flash® Player installed. You could either install  Adobe® Flash® Player , or use the “basic” uploader by clicking the link at the bottom of the screen that reads “Having trouble? use the basic uploader.

With the basic uploader you can select multiple files individually and then start your upload. If you need more than the 5 default input fields (to upload more than 5 files), click “add another input field.” Alternatively, if the format allows, you may prefer to zip your files before uploading.

If your browser is closed, you log out of the Publisher Dashboard inadvertently during an upload, or a network disruption occurs, check to see if the upload completed by checking the uploaded files list on the issue detail view. If you don’t see your files listed in the applicable category, please re-upload.

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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800-609-8994, option 3
Response Times
General Question/Requests – A Digital Specialist will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.