Uploading Multimedia

Last modified March 25, 2020

Once your issue is ready for review on staging, you can click the ISSUE EDITOR button and upload multimedia files via the Issue Editor. Click the media tab in the Issue Editor:

If no media files have been uploaded, either via the Issue Editor or Publisher Dashboard, the initial view should look like this (note that the available tabs may vary, depending on the digital edition products you are publishing):

Click the UP ARROW icon under the ACTIONS section to display the UPLOAD MULTIMEDIA FILES dialog box.

Click the SELECT FILES button.  The File Explorer dialog box will appear.  Navigate to the directory on your computer, where the multimedia file(s) that you wish to upload are located.  Select the file(s) then click the OPEN button.  The file(s) selected will appear with a Pending status in the file upload area.  The START UPLOAD button will turn from light blue to dark blue.

Once you have added all the files you wish to upload to the upload are, click the START UPLOAD button.  An upload status for each file will display.

When the file has finished uploading, the status will turn to processing.  This window will disappear and you be returned to the Issue Editor.  While the multimedia is converting, the file name will display in yellow with the text “(Converting)” next to it.

Once the file has finished converting the screen will refresh and the file name will appear in white text.  If you had uploaded multimedia files via the Publisher Dashboard before the staging link was ready, the files would appear in the MEDIA LIBRARY section in white.  To add more multimedia files, click the UP ARROW again and repeat the above instructions.

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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800-609-8994, option 3
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General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.