Creating Issues

Last modified June 30, 2021

Disclaimer: Xerox customers, please refer to your contract as some of the processes listed in this document may not apply to your workflow.

All files should be uploaded to the applicable issue to ensure proper setup. If you’re ready to upload and don’t see the desired issue, please follow these steps to create the new issue.

1) Click “+CREATE ISSUE” button.

You can either choose this button from the applicable title, or there is a general use button on the left side of the window.

2) Verify or Select the Desired Title

When the “Create Issue” window is clicked from an issue, that title will be pre-selected, but can be modified via the pull-down menu. When clicking from general-use button you will need to make a selection.

3) Enter your Issue Name

Issue name is typically the publication’s date. Some examples:

  • June 2012
  • April/May 2013
  • October 27, 2011
  • Buyer’s Guide 2010

You should not include the name of the publication, this will be applied automatically as needed.

Characters that are not allowed will display an error:

All non-accented letters, numbers plus -, _, &, /, period, comma and apostrophe are accepted.

4) Verify or Modify the Auto-Generated Issue URL

Your Issue Name will automatically be converted to a default URL value –  the direct link to access the web edition of this issue. Please check that the URL is as desired. If you are not happy with this default, you may edit it. Your entry will be checked to ensure it is valid before you can continue.

5) Hit the +CREATE ISSUE Button

If this button does not appear, verify that your Issue Name and Issue URL fields are filled out correctly.

You may hit “Cancel” or close the window at any time during this process. If you cancel, your issue will not be created.

Some examples of where the Issue Name will be used:

Back issue lists, on the web and apps:

Web reader search results

If you’re sending mailings with GTxcel: mailing notification messages and subject lines:

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.