Transferring apps from a previous provider

Last modified March 25, 2020

If you have an existing app with another provider, that utilizes e-commerce/in app purchase, GTxcel can assist in making this transfer. In order to ‘replace’ your existing app with a GTxcel app, as well as transfer over your subscribers, a few things need to happen…

For Apple:

  • App must be hosted on your company’s own developer license
  • We will build your new app using the existing bundle ID (unique identifier for apps)
  • We will use your existing product IDs (unique identifiers for subscription & single issue products) created by the previous provider

For Google (Android):

  • App must be hosted on your company’s own developer account
  • We will build your new app using the existing Package Name (unique identifier for apps)
  • We will use your existing product IDs (unique identifiers for subscription & single issue products) created by the previous provider
  • You may need to retrieve the old app’s ‘KEYSTORE’ file from the  previous vendor

For Amazon (Kindle Fire):

  • App must be hosted on your company’s own developer account
  • We will build your new app using the existing Package Name (unique identifier for apps)
  • We will use your existing product IDs (unique identifiers for subscription & single issue products) created by the previous provider
  • You may need to retrieve the old app’s ‘KEYSTORE’ file from the  previous vendor

Utilizing the existing Bundle IDs & Package Names, allows GTxcel to replace your existing app, so the new app appears as just a routine update to your existing users. Utilizing the existing Product IDs for the subscriptions and/or single issue sales, allows us to transfer over your subscribers subscription & single issue purchases.

*Important Note: Users MAY lose access to back issues they had with the other app, IF you do not send these issues to GTxcel for conversion.

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If your app is FREE & OPEN and does not utilize in app purchase, GTxcel can still transfer your app. This transition is simplified, because it is not necessary to transfer in-app purchase product IDs.

For Apple:

  • App must be hosted on your company’s own developer license
  • We will build your new app using the existing bundle ID (unique identifier for apps)

For Google (Android):

  • App must be hosted on your company’s own developer account
  • We will build your new app using the existing Package Name (unique identifier for apps)
  • You may need to retrieve the old app’s ‘KEYSTORE’ file from the  previous vendor

For Amazon (Kindle Fire):

  • App must be hosted on your company’s own developer account
  • We will build your new app using the existing Package Name (unique identifier for apps)
  • You may need to retrieve the old app’s ‘KEYSTORE’ file from the  previous vendor
Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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800-609-8994, option 3
Response Times
General Question/Requests – A Digital Specialist will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.