Purchase Options

Last modified March 25, 2020

Digital-only, auto-renewable subscriptions and digital-only single-issues are available through the In-App purchase.  Both the subscription and single issue offerings must be made available.

Digital only subscriptions

  • A publisher may choose between yearly, monthly or weekly terms for subscription length
  • The start issue will be the most current live issue that has eCommerce enabled and extends for the length of the term.
  • The subscription is based on the term and is not tied to the number of issues.  The subscriber will be given access to all issues that go live within the term.
  • The end issue will be based on the issue that is most current one (year, month, week) from the purchase date.
  • Auto-renew
    • All subscription purchases will default to auto-renew through iTunes
    • Users must opt out of the auto-renew if they wish the auto-renew feature to stop.  This can be done through the App Store by going to View Account and then Manage App Subscriptions.
    • Opting out of the auto-renew does not cancel a current subscription.  It simply will not renew the subscription for another term.
  • At this time, In-App subscriptions will not offer free access to back issues, though back issues will be available for purchase individually.

 Single Issue sales

  • Single issue purchases will give the user access to only the specific issue being purchased.

Notes:

  • Print-plus-digital, print-only, and gift subscriptions are not currently available through the In-App Purchase functionality due to Apple’s restrictions on product offerings.
  • Subscribers are asked to Create an Account and provide their email address but are not required to do so.
  • Purchasing an issue or a subscription in the app will allow the user to have full access to the issue(s) on all platforms and on multiple devices, if the user provides an email address during the account creation step in the purchase process.  Platforms include the web reader, mobile reader, iPhone app, iPad app, and Android phone app.
  • If no email address is provided during the purchase process (Apple requires this to be optional), the user will only be able to access the issue(s) through the iPad or iPhone app.  A user may provide his/her email address at any time after the purchase through the Create Account feature.  The user will then have immediate access to the issue(s) on all platforms after providing the email address.
  • Apple will allow users to associate up to 5 devices from their iTunes account.

Sample

Sample issues are available in conjunction with the access restrictions used for In-App Purchase apps.  Providing a sample issue(s) will allow potential new subscribers to view an entire issue(s) but require that the subscriber buy to view additional issues.

  • You can choose to have a specific issue(s) open.  For example the January issue could be a sample issue for all users regardless of when the user downloads the app.
    • This sample issue(s) will be open for all users.
    • A sample issue can be open in the app and still remain locked down in the web reader.
  • You can also choose to have an issue or a sequential range of issues open based on the user’s download date.
    • The user will be granted full access to the current issue plus X number of issues back and Y number of issues going forward as defined by the publisher.
    • The open access issues are not static but rather are based on the most recent issue as of the date the user downloads the app.

GTxcel tracks the device id of the user and will not allow that device access to an additional range of issues to prevent abuse of the sample issue access.

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
8AM - 5PM EST
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Digital Specialist will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.