Ongoing Maintenance and Issue Production

Last modified March 25, 2020

After the first app issue is converted and the app is submitted to Apple for approval, each subsequent issue processed by GTxcel for web conversion will also be converted for the app unless we are instructed otherwise. Apple does not need to approve each subsequent issue, as it populates directly to the already-live app.

Timing

App issues go live at the same time as web issues.

If you are not supplying your own article content (html), the turnaround time for your app issue is the same as for your web conversion. However, if you are supplying article content later than the PDF, please allow 2 days from the time html is supplied until the issue can be made live (web and digital).

Reviewing App Issues

If you would like to review the app issue and/or edit article text for your issue prior to the issue going live, GTxcel can provide you with access instructions upon request.

Optional publisher-supplied items for each new issue:

  • Banner ads – do you have any new ads to include? Please make sure to specify if this should be added in addition to or instead of existing ads.
  • Sponsor launch images
  • Article html
Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
8AM - 5PM EST
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Digital Specialist will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.