GTxcel Documentation > Mobile Apps > In-app Messaging

In-app Messaging

Last modified March 25, 2020

GTxcel allows publishers to send in-app messages to their mobile app users. An in-app message is a text message that is displayed to the user when the user launches the app. This message appears on the initial library screen within the app. These messages can be informational or promotional. 

Note: In-app messaging is NOT the same as ‘Push Notification’

Details:

  • Custom, text-only message : 300 character limit
  • The message can contain up to 3 buttons, which can link out to websites and/or close the message
  • Publisher can specify the # of times the message should be displayed to the user
  • Available for iOS, Android & Kindle Fire.

Publisher’s responsibility:

  • Provide language for the message
  • Provide links (if necessary) for the message buttons
  • Provide language for the message buttons (i.e. “Click Here”, “OK”, “Close”, etc.
  • Specify the platforms on which the message should appear (iOS, Android, Kindle Fire)
  • Specify the number of times that this message should  be displayed to the users

Samples of in-app messages:

Screenshot of in-app message with a single button.
 In-app message with a single button
Screenshot of in-app message with two buttons
 In-app message with two buttons
Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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8AM - 5PM EST
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800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.