App Download Reporting

Last modified March 25, 2020

Overview

Each app store provides reports on app downloads and sales data. Below are instructions on how to find and leverage this data.

Note: You will need your app developer login information.

App Sales and Downloads

Apple

http://itunesconnect.apple.com

Apple Guide to Reporting: https://help.apple.com/app-store-connect/#/dev5340bf481

Apple Developer Support: https://developer.apple.com/contact/phone/

Google

https://play.google.com/apps/publish

Google Guide to Reporting: https://support.google.com/googleplay/android-developer/answer/139628?co=GENIE.Platform%3DDesktop&hl=en

Google Developer Support: https://support.google.com/googleplay/android-developer/?hl=en#topic=3450769

There is also a “Contact Us” link at the bottom of your Google Developer Home Page

Amazon

https://developer.amazon.com/welcome.html

To get the detailed information on apps sales, log onto your developer account:

  • Select ‘Reporting’
  • Click the ‘Sales’ tab
  • Click on ‘Export CSV’ which is located on the right side of the screen
  • Download CSV file, and this should give you detail information on apps sales

Amazon Developer Support: Click the Contact Us link at the bottom of your Amazon Developer Home Page to create a new support case.

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
8AM - 5PM EST
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.