GTxcel Video Platform

Last modified June 30, 2021

GTxcel Video powered by JW Player

Video consumption is at an all-time high, and trends continue upward. GTxcel Video powered by JW Player gives you best-in-class performance that allows you to place and manage your videos within your own digital content on your own domain.

Learn how to Add JW videos to your publication in the Page Editor or Article Editor

Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
Contact Us GraphicContact Support
Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.