Granting User Access to New Issues

Last modified June 30, 2021

The publisher must provide GTxcel a list of subscribers for each new issue, as the instant delivery beacon will only have delivered the issue that was most recent at the time of the transaction.  When a new issue goes live, subscribers from purchases made on the publisher’s website will not have access to the new issue until the subscriber file has been loaded into the GTxcel database for that issue.

  • GTxcel will only email the new issue notification to subscribers provided for that issue.  No other emails will be included in the mailing.
  • GTxcel will not automatically mail a new issue notification for users collected via In-App purchase who have given us their email address.  If the publishers want these emails to be mailed to, the publisher must include those emails in their subscriber lists.
  • Subscribers loaded into the GTxcel database will have access to the new issue(s) on all available platforms.

Subscriber files should be provided as follows:

Digital Subscribers

  • Subscribers that have access to their digital edition with the GTxcel web reader version will also have access to the digital issue in the app.  There is no need to supply a subscriber file for each platform.
  • The file name must identify the file as being for digital subscribers.  Example: digital_title201011.txt

Print Only Subscribers

  • Publishers can allow print only subscribers to have access to their issues in an app by providing a subscriber file.
  • The file name must identify the file as being for print subscribers and include the issue the file is intended for.  Example: print_title201011.txt
  • Print only subscribers who are loaded into the GTxcel system will also have access to the web reader digital issue and all other applicable GTxcel platforms.
  • GTxcel will provide a report that identifies the print email addresses that have accessed the app.  GTxcel is developing this report and details will be provided soon.
  • Fees are associated with print subscribers accessing the app.  Please refer to your contract.
  • GTxcel can send an email notification to the print subscribers in the same manner that digital only subscribers are mailed to.  Fees do apply for this mailing in addition to the access fee.  Please refer to your contract.
Need Help?
The Digital Help Desk is the process for communicating with GTxcel regarding new title setups, questions, and technical issues for the Web Reader and/or Apps.

You can submit a request to us through the Request Help button located in the Publisher Dashboard or call the support number: 800-609-8994, option 3.
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Monday to Friday
800-609-8994, option 3
Response Times
General Question/Requests – A Customer Success team Member will begin working on your request within one to two hours of receipt. We will complete the request as soon as possible; we aim to have all requests completed within 24 hours.